Airport Operations Lead - Customer Service & Security

Clear; California (MO); On-site; USD 71,635,000 - 77,146,000; Full time

Job summary

CLEAR is hiring an Assistant Operations Manager to lead daily airport floor operations and coach teams in security, service and sales. The role reports to the General Manager and emphasizes hands-on leadership in a fast-paced environment.

You will ensure policy compliance, mentor staff, and drive incident prevention while coordinating with airport and TSA partners to maintain high standards and seamless experiences for travelers.

Qualifications

• 1–2 years of leadership experience in customer-facing operations.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work non-traditional schedule including weekends/holidays.
• Ability to follow CLEAR, TSA and government screening requirements.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices and troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Interpersonal skills

Communication

Organizational skills

Technology proficiency

Tools

Airport security systems

Job description

CLEAR is hiring an Assistant Operations Manager to lead daily airport floor operations and coach teams in security, service and sales. The role reports to the General Manager and emphasizes hands-on leadership in a fast-paced environment.

You will ensure policy compliance, mentor staff, and drive incident prevention while coordinating with airport and TSA partners to maintain high standards and seamless experiences for travelers.