Airport Operations Leader — Customer Service & Security

CLEAR - Field; Anchorage (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid time off and holidays

Wellness stipend

401k plan with match

Comprehensive benefits

Job summary

CLEAR - Field in Anchorage, Alaska is seeking an Operations Manager to join the airport leadership team. You will lead a team of hourly Ambassadors, coaching them in security, service, and sales while reporting to the General Manager.

The role emphasizes hands-on leadership, high standards for safety and customer experience, and daily analysis of metrics to improve performance. You will recruit, develop, and mentor staff, manage schedules, and maintain compliance with CLEAR, TSA policies, and

Qualifications

• 3+ years leadership in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Strong leadership and organizational abilities.
• Experience with employee engagement, customer satisfaction, sales and compliance.
• Daily use of technology and data to inform decisions.
• Able to pass a government background check.
• Able to stand/walk for extended periods.
• Follow policies set by CLEAR and regulations.
• Available for non-traditional schedules.

Responsibilities

• Support the General Manager in station operations for security, service and sales.
• Ensure CLEAR and TSA procedures are followed with high integrity.
• Assist with recruitment, onboarding and staff development.
• Coach, mentor, and train Ambassadors to meet goals and standards.
• Analyze metrics and feedback to drive performance improvements.
• Build stakeholder relationships and participate in leadership meetings.
• Spend at least 80% on the floor in a customer-facing airport environment.

Skills

Leadership

Customer service

Sales

Communication

Team coaching

Job description

CLEAR - Field in Anchorage, Alaska is seeking an Operations Manager to join the airport leadership team. You will lead a team of hourly Ambassadors, coaching them in security, service, and sales while reporting to the General Manager.

The role emphasizes hands-on leadership, high standards for safety and customer experience, and daily analysis of metrics to improve performance. You will recruit, develop, and mentor staff, manage schedules, and maintain compliance with CLEAR, TSA policies, and