Airport Operations Leader – Customer Service & Security

CLEAR - Field; Kansas City (MO); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan with companymatch

Comprehensive benefits (medical, dent,

Résumé du poste

CLEAR is building the secure identity company of the future. The Operations Manager will lead daily operations for a team of hourly Ambassadors at the airport, coaching a fast-paced team in security, service, and sales. You will recruit, onboard, and develop Ambassadors while driving performance and compliance.

This role requires hands-on leadership, excellent communication, and the ability to work a non-traditional schedule to support airport operations and guest experiences.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation (e.g. retail, hospitality).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills; ability to manage multiple priorities in a changing environment.
• Experience with employee engagement, customer satisfaction, sales and ensuring compliance standards.
• Proficiency in using technology daily in your work.

Responsabilités

• Support the General Manager in essential duties for efficient station operation, enabling Ambassadors to perform security, service and sales tasks.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors; foster learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Handle employee relations matters and investigations as needed.
• Analyze metrics, customer feedback, and on-floor observations to improve team performance.
• Build relationships with internal and external stakeholders; serve on the local station leadership team.
• Spend at least 80% of time on the floor in a customer-facing airport environment.

Connaissances

Leadership

Customer service

Sales

Communication

Coaching

Description du poste

CLEAR is building the secure identity company of the future. The Operations Manager will lead daily operations for a team of hourly Ambassadors at the airport, coaching a fast-paced team in security, service, and sales. You will recruit, onboard, and develop Ambassadors while driving performance and compliance.

This role requires hands-on leadership, excellent communication, and the ability to work a non-traditional schedule to support airport operations and guest experiences.