Airport Operations & Guest Experience Lead

CLEAR - Field; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation with base & 1

3 weeks paid time off + 10 holidays

Wellness stipend $100/month

401k with company match

Comprehensive benefits includinghealth

Job summary

CLEAR - Field is seeking an Operations Manager to lead daily airport operations and a team of Ambassadors. You’ll coach for security, service, and sales while partnering with the General Manager to drive performance.

The role emphasizes hands-on leadership, floor presence, and collaboration across security and customer service, with a base salary in the mid-to-upper range and a strong benefits package.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation (retail, hospitality, etc).
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Strong leadership/organizational skills; manage multiple priorities in a dynamic environment.
• Experience with employee engagement, customer satisfaction, sales and compliance standards.
• Proficiency in using technology daily in your work.
• Must successfully complete a government background investigation.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures set by CLEAR and regulators.
• Willingness to work non-traditional hours: weekends, holidays, early mornings, evenings.

Responsibilities

• Support the General Manager in essential duties for efficient station operations and team performance.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach, mentor, and train the team to meet sales and customer service goals.
• Handle employee relations matters and investigations as needed.
• Analyze metrics, customer feedback, and on-floor observations to drive improvements.
• Build internal and external stakeholder relationships and act as a trusted station leader.
• Spend at least 80% of time on the floor in a customer-facing airport environment.

Skills

Leadership experience

Interpersonal communication

Organizational skills

Customer service & sales

Compliance awareness

Technology proficiency

Stamina & standing/walking

Policy adherence

Schedule flexibility

Job description

CLEAR - Field is seeking an Operations Manager to lead daily airport operations and a team of Ambassadors. You’ll coach for security, service, and sales while partnering with the General Manager to drive performance.

The role emphasizes hands-on leadership, floor presence, and collaboration across security and customer service, with a base salary in the mid-to-upper range and a strong benefits package.