Airport Operations Leader: Security, Service & Sales

CLEAR - Field; Fort Lauderdale (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Base + target bonus

Paid time off

Wellness stipend

401k with match

Comprehensive benefits

Family planning benefits

Bereavement leave

Well-being support

Free CLEAR memberships

Job summary

CLEAR - Field is seeking an Operations Manager to lead daily operations of Ambassadors at our airport station, reporting to the General Manager. You will be a hands-on coach for security, customer service and sales in a fast-paced environment.

Ideal candidates have 3+ years of leadership in customer-facing operations, excellent communication, and the ability to work non-traditional hours. You will stay on the floor at least 80% of the time and ensure policy compliance with CLEAR and TSA.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.
• Solid leadership and organizational skills; ability to manage multiple priorities.
• Experience with employee engagement, customer satisfaction, and compliance.
• Proficiency with technology daily.
• Must pass government background investigation.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures.
• Availability for non-traditional schedule.

Responsibilities

• Support the General Manager in daily operations of the station.
• Ensure policy and procedures with highest security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach and train the team to meet sales and customer service goals.
• Handle employee relations matters & investigations as needed.
• Analyze key metrics, feedback and floor observations to improve performance.
• Build relationships with internal and external stakeholders.
• Spend at least 80% on the floor in a customer-facing environment.

Skills

Leadership

Customer service

Communication

Training & coaching

Relationship building

Job description

CLEAR - Field is seeking an Operations Manager to lead daily operations of Ambassadors at our airport station, reporting to the General Manager. You will be a hands-on coach for security, customer service and sales in a fast-paced environment.

Ideal candidates have 3+ years of leadership in customer-facing operations, excellent communication, and the ability to work non-traditional hours. You will stay on the floor at least 80% of the time and ensure policy compliance with CLEAR and TSA.