Airport Operations Lead: Security, Service & Sales

Secure Identity, LLC.; Tampa (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive base with target bonus

3 weeks PTO + 10 holidays

$100 monthly wellness stipend

401k with company match

Medical, dental, vision, life and more

Job summary

CLEAR is seeking an Operations Manager to join the airport leadership team, reporting to the General Manager and guiding the daily operations of a team of Ambassadors. This hands-on role emphasizes security, service, and sales, with a focus on coaching and developing staff.

The ideal candidate has 3+ years of leadership in customer-facing settings, exceptional communication skills, and a proven ability to manage multiple priorities while maintaining high standards of compliance and security.

Qualifications

• 3+ years of leadership in customer-facing operations (retail, hospitality, etc).
• Excellent interpersonal and communication skills with ability to motivate and influence others.
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
• Experience with employee engagement, customer satisfaction, sales, and compliance.

Responsibilities

• Support the General Manager in essential duties for station operations and lead Ambassadors.
• Ensure policy and procedures with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors.
• Coach and train the team to achieve sales and customer service goals.
• Handle employee relations matters and investigations as needed.
• Analyze metrics and feedback to improve team performance.
• Build relationships with internal and external stakeholders.
• Spend 80% on the floor in a customer-facing environment.

Skills

Leadership

Customer-facing

Interpersonal communication

Mentoring

Analytics

Tools

Technology proficiency

Job description

CLEAR is seeking an Operations Manager to join the airport leadership team, reporting to the General Manager and guiding the daily operations of a team of Ambassadors. This hands-on role emphasizes security, service, and sales, with a focus on coaching and developing staff.

The ideal candidate has 3+ years of leadership in customer-facing settings, exceptional communication skills, and a proven ability to manage multiple priorities while maintaining high standards of compliance and security.