Airport Operations Leader: Customer Experience & Security

CLEAR - Field; Santa Ana (CA); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

Competitive compensation with base and

3 weeks paid time off

Wellness stipend

401k with company match

Comprehensive benefits

CLEAR memberships for you and a guest

Job summary

CLEAR is seeking a General Manager to lead the daily operations at our airport location in Santa Ana, California. You will oversee Ambassadors and Managers, ensure exceptional security and customer service, and drive sales while delivering the CLEAR experience.

You will own labor planning, scheduling, and KPIs, hire and develop a diverse team, and build strong relationships with TSA and airport partners. The role requires six-plus years of leadership in high-volume settings and the ability to

Qualifications

• 6+ years of leadership experience in high-volume, customer-facing environments.
• Experience managing both salaried and hourly employees.
• Strong interpersonal and communication skills; able to train and mentor teams.
• Ability to manage multiple priorities in a dynamic environment.
• Willingness to work non-traditional hours and pass a background check.
• Familiarity with airport operations and regulatory expectations.

Responsibilities

• Lead day-to-day operations of Ambassadors and Managers using CLEAR technology for airport security, customer service and sales.
• Own airport business and drive execution to meet KPIs and metrics.
• Hire, develop and retain a diverse team delivering security, service, and sales outcomes.
• Drive employee engagement and accountability for exceptional experiences.
• Performance manage salaried and hourly staff with ongoing feedback.
• Build relationships with TSA, airline and airport partners; escalate as needed.
• Manage labor, payroll and scheduling; ensure optimal coverage.
• Spend at least 80% on the floor in a customer-facing environment.

Skills

Leadership

People management

KPI reporting

Customer service

Recruitment & development

Job description

CLEAR is seeking a General Manager to lead the daily operations at our airport location in Santa Ana, California. You will oversee Ambassadors and Managers, ensure exceptional security and customer service, and drive sales while delivering the CLEAR experience.

You will own labor planning, scheduling, and KPIs, hire and develop a diverse team, and build strong relationships with TSA and airport partners. The role requires six-plus years of leadership in high-volume settings and the ability to