Airport Operations & Guest Experience Lead

CLEAR; Santa Ana (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

$100 monthly wellness stipend

401k Retirement Plan with company match

Comprehensive benefits package

Job summary

CLEAR, located in Santa Ana, California, is seeking an Operations Manager to be part of our airport leadership team. This role involves leading daily operations, ensuring compliance with security and service standards, and coaching a team of Ambassadors.

The ideal candidate will have at least 3 years of leadership experience in a customer-focused environment. The position offers a competitive salary of $85,000 to $120,000 per year, along with various benefits including paid time off and health stipends.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate and mentor others.
• Ability to manage multiple priorities in a changing environment.
• Experience with employee engagement, customer satisfaction, and compliance standards.

Responsibilities

• Spend at least 80% of time on the floor in a customer-facing environment.
• Ensure adherence to security and integrity policies.
• Support recruitment and development of Ambassadors.
• Coach and mentor the team to meet goals.
• Analyze key metrics and improve team performance.

Skills

Leadership experience

Interpersonal skills

Organizational skills

Technology proficiency

Job description

CLEAR, located in Santa Ana, California, is seeking an Operations Manager to be part of our airport leadership team. This role involves leading daily operations, ensuring compliance with security and service standards, and coaching a team of Ambassadors.

The ideal candidate will have at least 3 years of leadership experience in a customer-focused environment. The position offers a competitive salary of $85,000 to $120,000 per year, along with various benefits including paid time off and health stipends.