Airport Operations Lead: Customer Service & Security

CLEAR; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team, reporting to the General Manager and directing daily floor operations at your station. You will be a hands-on coach for security, customer service, and sales in a fast-paced environment.

This role spends 80% on the floor, ensuring policy adherence and driving security, service and sales on each shift while leading briefings, training, and incident responses and building strong stakeholder relationships with

Qualifications

• 1-2 years of leadership experience in a customer-facing operation (retail, hospitality, etc.).
• Excellent interpersonal and communication skills; ability to motivate and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills and task management.
• Proficiency with daily use of technology.
• Ability to stand/walk for extended periods.
• Must follow CLEAR, airport, state and federal security policies.
• Availability for non-traditional schedule (weekends, holidays, early mornings, evenings).
• Completion of airport and government security screening processes (including SIDA SF-85) as required.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor and drive security, service and sales on each shift.
• Manage shift briefings, debriefs and huddles, and coordinate breaks and rotations; coach and train the team to meet goals.
• Oversee asset control and devices; understand and troubleshoot technology.
• Represent CLEAR throughout the airport, TSA and airline community; build stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Interpersonal skills

Prioritization

Organization

Technology proficiency

Mobility/standing

Policy/compliance

Flexible schedule

Security screening (SIDA SF-85)

Job description

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team, reporting to the General Manager and directing daily floor operations at your station. You will be a hands-on coach for security, customer service, and sales in a fast-paced environment.

This role spends 80% on the floor, ensuring policy adherence and driving security, service and sales on each shift while leading briefings, training, and incident responses and building strong stakeholder relationships with