Airport Operations Leader — Customer Experience & KPIs

Emploive

Denver (CO)

Hybrid

USD 85,000 - 105,000

Full time

4 days ago

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Benefits offered by this job

Base + bonus

PTO

Wellness stipend

401k with match

Medical/dental/vision

Job summary

CLEAR is seeking an Assistant General Manager to lead daily airport operations, manage a team of Ambassadors and Managers, and ensure exceptional security and customer service experiences. You will drive execution to meet KPIs while coaching and developing staff in a fast-paced environment.

The role requires 5+ years of leadership in high-volume settings, with experience managing both salaried and hourly employees.

Qualifications

5+ years of leadership experience in a high volume, customer-facing environment.
Experience managing both salaried and hourly employees.
Strong interpersonal and communication skills, with ability to train and mentor teams.

Responsibilities

Lead day-to-day operations of Ambassadors and Managers using CLEAR technology for airport security, customer service and sales.
Own the airport business and drive execution to meet KPIs and metrics.
Hire, develop and sustain a diverse team delivering on security, service, and sales objectives.
Drive employee engagement and accountability while promoting CLEAR storytelling.
Performance manage staff with ongoing feedback and tough conversations as needed.
Build relationships with TSA, airline and airport partners and manage inquiries.
Oversee labor, payroll and scheduling; ensure 80% floor presence in customer-facing areas.
Ensure compliance with CLEAR, airport, state and federal regulations.