Airport Operations Leader & Coach

Secure Identity, LLC.; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Wellness stipend

401k with company match

Family Planning benefits

Leave program

Emotional Well Being

Training and development

Free CLEAR memberships

Job summary

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at an airport, reporting to the General Manager. You will coach, develop and drive daily operations across security, service and sales.

Ideal candidates have 3+ years of leadership in customer-facing environments, excellent communication skills and the ability to work on the floor 80% of the time. This on-site role offers a strong salary, bonus potential and comprehensive benefits.

Qualifications

• At least 3 years of leadership in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate and influence.
• Strong organizational skills to manage multiple priorities.
• Experience with employee engagement, customer satisfaction, and compliance.

Responsibilities

• Support the General Manager in daily station operations and coaching Ambassadors on security, service and sales.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed
• Analyze key metrics, customer feedback and direct on-the-floor observations to make informed decisions on how to improve team performance
• Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Skills

Leadership

Customer facing

Mentoring / coaching

Interpersonal communication

Operational excellence

Job description

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at an airport, reporting to the General Manager. You will coach, develop and drive daily operations across security, service and sales.

Ideal candidates have 3+ years of leadership in customer-facing environments, excellent communication skills and the ability to work on the floor 80% of the time. This on-site role offers a strong salary, bonus potential and comprehensive benefits.