Airport Operations Leader - On-Floor Customer Impact

CLEAR - Corporate; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation structure

3 weeks paid time off

Wellness stipend

401k with company match

Comprehensive benefits

Family planning benefits

Paid parental leave

Leave programs

Emotional well being support

Ongoing training and development

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at our airport station. You will report to the General Manager and drive daily operations, coaching staff to deliver exceptional security, service, and sales on the floor.

The ideal candidate thrives in a fast-paced environment, demonstrates hands-on leadership, and maintains a culture of safety and customer focus while managing evolving priorities and schedules.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate, mentor and influence others.
• Strong leadership and organizational skills with ability to manage multiple priorities.
• Experience with employee engagement, customer satisfaction, sales and ensuring compliance.
• Proficiency in using technology daily in your work.
• Must be able to successfully complete a government background investigation.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work non-traditional schedules (weekends, holidays, early mornings, evenings).

Responsibilities

• Support the General Manager in essential duties for efficient station operations including security, service and sales duties.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors while promoting continuous learning.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Assist with employee relations matters and investigations as needed.
• Analyze key metrics and customer feedback to improve team performance.
• Build and foster internal and external stakeholder relationships and serve as a trusted leader.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Skills

Leadership

Customer service

People management

Communication

Job description

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at our airport station. You will report to the General Manager and drive daily operations, coaching staff to deliver exceptional security, service, and sales on the floor.

The ideal candidate thrives in a fast-paced environment, demonstrates hands-on leadership, and maintains a culture of safety and customer focus while managing evolving priorities and schedules.