Airport Operations Lead - On-Floor Coach

CLEAR - Corporate; Dallas (TX); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Base + bonus

Paid time off

Wellness stipend

401k with match

Comprehensive benefits

Family Planning benefits

Parental Leave

Leave program

Emotional Well Being Assistance

Ongoing training

Free CLEAR memberships

Job summary

CLEAR is hiring an Operations Manager to lead the daily operations of a team of Ambassadors at the airport. You will be the hands-on coach for security, customer service and sales, reporting to the General Manager.

This role requires a minimum of 3 years in a customer-facing leadership role, excellent communication, and the ability to work a non-traditional schedule. A government background check is required and you will spend substantial time on the floor with customers.

Qualifications

• 3+ years of leadership experience in a customer-facing operation (retail, restaurants, hospitality, etc.)
• Excellent interpersonal and communication skills to motivate and influence
• Strong organizational skills and ability to manage multiple priorities
• Experience with employee engagement, customer satisfaction, sales and compliance

Responsibilities

• Support the General Manager in essential duties for efficient operations of the station
• Ensure policy and procedures with high levels of security and integrity
• Assist with recruitment, onboarding, and development of Ambassadors
• Coach, mentor, and train the team to meet sales and customer service goals
• Assist with employee relations matters and investigations as needed
• Analyze metrics and feedback to improve team performance
• Build stakeholder relationships and advise local station leadership
• Spend at least 80% of time on the floor in a customer-facing environment

Skills

Leadership experience

Customer-facing operations

Communication skills

Mentorship

Technology proficiency

Job description

CLEAR is hiring an Operations Manager to lead the daily operations of a team of Ambassadors at the airport. You will be the hands-on coach for security, customer service and sales, reporting to the General Manager.

This role requires a minimum of 3 years in a customer-facing leadership role, excellent communication, and the ability to work a non-traditional schedule. A government background check is required and you will spend substantial time on the floor with customers.