Airport Operations Lead — On‑Floor Service & Security

Clear; Honolulu (HI); On-site; USD 32,000 - 43,000; Full time

Job summary

CLEAR seeks an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station. You will be a hands-on coach for security, customer service, and sales in a fast-paced environment.

The role requires leading 80% on-floor activity, enforcing CLEAR/TSA policies, driving service and sales, and mentoring the team to achieve goals while managing equipment and stakeholder relationships.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation (e.g., retail, hospitality).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills and task management.
• Proficiency in using technology daily in your work.
• Ability to stand and walk for extended periods.
• Ability to follow policies and procedures set by CLEAR and regulators.
• Availability for a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Completion of airport/government security screening processes, including SIDA/SF-85 if required.

Responsibilities

• Spend 80% on the floor in a customer-facing airport environment.
• Ensure CLEAR and TSA policies are followed with high security and integrity.
• Monitor and drive security, service, and sales on each shift.
• Lead shift briefings, debriefs, and huddles; coach and train team to meet goals.
• Oversee asset control and devices; troubleshoot technology as needed.
• Represent CLEAR at the airport, TSA, and airline partner interactions.
• Manage incident prevention and responses; attend station management meetings.

Skills

Leadership experience

Customer-facing

Interpersonal communication

Time management

Tech proficiency

Mobility/standing for long periods

Job description

CLEAR seeks an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station. You will be a hands-on coach for security, customer service, and sales in a fast-paced environment.

The role requires leading 80% on-floor activity, enforcing CLEAR/TSA policies, driving service and sales, and mentoring the team to achieve goals while managing equipment and stakeholder relationships.