Airport Operations Lead: Customer Service & Security

Secure Identity, LLC.; Newark (NJ); On-site; USD 31,000 - 45,000; Full time

Job summary

CLEAR is hiring an Assistant Operations Manager to join the airport leadership team in Newark, NJ. You will lead daily floor operations, coach staff on security, customer service and sales, and report to the General Manager.

This role blends hands-on leadership with a focus on efficiency and guest experience in a fast-paced environment. Ideal candidates have 1–2 years of leadership in customer-facing operations, strong communication, and the ability to manage competing priorities while following

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Strong organizational skills with multitasking ability.
• Proficiency using technology daily in your work.
• Ability to stand/walk for extended periods.
• Ability to follow policies and TSA/airport regulations.
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Successful completion of CLEAR, airport and government screening as applicable, and CLEAR background checks.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations; coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership

Customer-facing

Communication

Coaching

Time management

Tech-savvy

Mobility

Job description

CLEAR is hiring an Assistant Operations Manager to join the airport leadership team in Newark, NJ. You will lead daily floor operations, coach staff on security, customer service and sales, and report to the General Manager.

This role blends hands-on leadership with a focus on efficiency and guest experience in a fast-paced environment. Ideal candidates have 1–2 years of leadership in customer-facing operations, strong communication, and the ability to manage competing priorities while following