Airport Operations Lead: Customer & Security

clearfield; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay structure with base &

Paid time off & holidays

Wellness stipend

401k plan with company match

Medical, dental, vision & life ins.

Family planning benefits

Parental leave

Leave program

Emotional wellbeing resources

Free CLEAR memberships

Job summary

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at an airport station. The role focuses on security, service, and sales while coaching staff and ensuring policy compliance.

The position reports to the General Manager and requires hands-on leadership in a fast-paced, customer-facing setting. The successful candidate will drive performance, manage recruitment and development, and spend the majority of time on the floor assisting customers and ensuring smooth operations.

Qualifications

• At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment.

Responsibilities

• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment where Ambassadors can perform duties related to security, service and sales.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors while supporting a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed
• Analyze key metrics, customer feedback and floor observations to improve team performance
• Build internal and external stakeholder relationships and be a trusted member of the station leadership team
• Spend at least 80% of time on the floor in a customer-facing environment at the airport

Skills

Leadership experience

Customer service

Communication skills

Sales knowledge

Policy & compliance

Job description

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at an airport station. The role focuses on security, service, and sales while coaching staff and ensuring policy compliance.

The position reports to the General Manager and requires hands-on leadership in a fast-paced, customer-facing setting. The successful candidate will drive performance, manage recruitment and development, and spend the majority of time on the floor assisting customers and ensuring smooth operations.