Airport Operations Lead — Service, Security & Sales

CLEAR; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to lead daily floor operations at a station, reporting to the General Manager. The role focuses on coaching for security, customer service and sales in a fast-paced environment.

You will spend most time on the floor, ensuring policy adherence, and driving performance while building stakeholder relationships within the airport community. This is a hands-on leadership role with shift management duties.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with ability to motivate and influence.
• Able to manage multiple priorities in a dynamic environment.
• Strong organizational skills and ability to multitask.
• Proficient with daily technology in a fast-paced setting.
• Ability to stand/walk for extended periods and follow policy.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure policy and procedures are conducted with security and integrity.
• Monitor and drive security, service and sales on each shift.
• Lead shift briefings, debriefs and huddles; manage breaks and rotations; coach and train staff.
• Oversee assets and devices; understand and troubleshoot technology.
• Represent CLEAR with airport, TSA and airline stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership

Interpersonal skills

Customer focus

Multitasking

Organizational skills

Tech proficiency

Job description

CLEAR is seeking an Assistant Operations Manager to lead daily floor operations at a station, reporting to the General Manager. The role focuses on coaching for security, customer service and sales in a fast-paced environment.

You will spend most time on the floor, ensuring policy adherence, and driving performance while building stakeholder relationships within the airport community. This is a hands-on leadership role with shift management duties.