Airport Operations Lead - On-Floor, Security & Service

Clearfield; Anchorage (AK); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Base + bonus target

Paid time off

Wellness stipend

401k with company match

Full benefits package

Parental leave

Job summary

CLEAR is seeking an Operations Manager at our airport station to lead daily operations for a team of hourly Ambassadors. The role emphasizes hands-on coaching in security, customer service and sales, with a focus on delivering safe, smooth passenger experiences.

The ideal candidate will have 3+ years of leadership in customer-facing settings, strong communication skills, and the ability to manage multiple priorities while ensuring policy adherence.

Qualifications

• 3+ years of leadership experience in a customer-facing operation such as retail, hospitality, or service industries.
• Strong interpersonal and communication skills with ability to motivate, mentor, and influence others.
• Able to manage multiple priorities in a fast-paced environment and ensure compliance with policies.

Responsibilities

• Support the General Manager in daily operations of the station and coach Ambassadors on security, service, and sales.
• Uphold CLEAR and TSA policy and procedures with high security and integrity.
• Lead recruitment, onboarding, and development of Ambassadors and support continuous learning.
• Coach and train the team to meet sales and customer service goals.
• Analyze metrics and feedback to improve on-floor performance and stakeholder relationships.
• Spend at least 80% of time on the floor in a customer-facing airport environment.

Skills

Leadership

Customer service

Coaching

Recruitment

Analytics

Stakeholder management

Job description

CLEAR is seeking an Operations Manager at our airport station to lead daily operations for a team of hourly Ambassadors. The role emphasizes hands-on coaching in security, customer service and sales, with a focus on delivering safe, smooth passenger experiences.

The ideal candidate will have 3+ years of leadership in customer-facing settings, strong communication skills, and the ability to manage multiple priorities while ensuring policy adherence.