Hands-On Airport Operations Leader

CLEAR; Greer (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station. You will coach for security, customer service and sales in a fast-paced environment.

The role requires hands-on leadership, strong communication, and the ability to manage multiple priorities while following policy and procedure. Willingness to work non-traditional hours and pass security screenings is required.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).
• Completion of all required airport and government security screening processes, including SIDA badge eligibility.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Technology proficiency

Physical stamina

Policy adherence

Flexible schedule

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station. You will coach for security, customer service and sales in a fast-paced environment.

The role requires hands-on leadership, strong communication, and the ability to manage multiple priorities while following policy and procedure. Willingness to work non-traditional hours and pass security screenings is required.