Airport Operations Leader: On‑Floor Customer Experience

CLEAR - Field; Miami (FL); Vor Ort; USD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive compensation with base and

target bonus

3 weeks paid time off

$100 monthly wellness stipend

401k with company match

Comprehensive medical, dental, vision,

family planning benefits

Free CLEAR memberships for you and one

discounted memberships for friends

Zusammenfassung

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. The role is hands-on, emphasizing security, customer service, and sales excellence in a fast-paced environment.

You will coach and develop staff, drive performance using metrics, and maintain strong stakeholder relationships while ensuring on-floor presence for the majority of time. The base salary reflects market levels for this location.

Qualifikationen

• At least 3 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Willing to complete a government background investigation.

Aufgaben

• Support the General Manager in essential duties for the efficient operation of the station, enabling Ambassadors to perform security, service and sales duties.
• Ensure CLEAR and TSA policies and procedures are followed with high security and integrity.
• Assist with recruitment, onboarding, and development of Ambassadors; foster a culture of learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Analyze key metrics and feedback to improve team performance.
• Build stakeholder relationships and serve as a trusted member of the station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Kenntnisse

Leadership

Customer service

Communication

People management

Technology proficiency

Jobbeschreibung

CLEAR is seeking an Operations Manager to lead a team of Ambassadors at the airport, reporting to the General Manager. The role is hands-on, emphasizing security, customer service, and sales excellence in a fast-paced environment.

You will coach and develop staff, drive performance using metrics, and maintain strong stakeholder relationships while ensuring on-floor presence for the majority of time. The base salary reflects market levels for this location.