Airport Operations Delivery Lead

WHSmith; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager in Austin, TX to lead field operations at a major airport property. You will drive performance, coaching, and capability building for store leaders and frontline teams, ensuring strong product availability, compliance, and customer experience.

Responsibilities include analyzing operational data, guiding action plans, and partnering with the Multi-Unit Manager to improve execution and profitability.

Qualifications

• 3+ years of progressive retail, hospitality, airport, resort, or high-volume customer-facing operational leadership.
• Strong communication and cross-functional partnership skills.
• Proficiency with Microsoft Office and data analytics tools.

Responsibilities

• Lead operational performance and people capability within the assigned airport property.
• Provide coaching, direction, and accountability to store leaders and frontline teams.
• Analyze sales, labor, inventory, and compliance data to set priorities and action plans.
• Develop routines to improve execution, standards, and customer experience.
• Partner with leadership to drive process improvements and initiative adoption.

Skills

Leadership

Coaching

Analytics

Inventory control

Compliance

Data reporting

Tools

Microsoft Office

Operational dashboards

Analytics tools

Job description

WHSmith is seeking an Operations Delivery Manager in Austin, TX to lead field operations at a major airport property. You will drive performance, coaching, and capability building for store leaders and frontline teams, ensuring strong product availability, compliance, and customer experience.

Responsibilities include analyzing operational data, guiding action plans, and partnering with the Multi-Unit Manager to improve execution and profitability.