Airport Retail Delivery Operations Lead

Whsmith; Burbank (CA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

WHSmith North America is seeking an Operations Delivery Manager to oversee performance across airport and resort retail locations, driving excellence in execution, loss prevention, and financial discipline. The candidate will support Multi-Unit Managers with hands-on leadership, using data-driven insights to strengthen brand standards and commercial performance.

With 5+ years in multi-unit or operational leadership within retail or airport environments, you will translate data into actionable

Qualifikationen

• 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments.
• Strong understanding of retail KPIs, loss prevention, inventory management, and expense control.
• Analytical and financially savvy, with the ability to translate data into action.
• Proven ability to influence, coach, and drive accountability in the field.
• Highly organized, adaptable, and comfortable in fast-paced, regulated environments.

Aufgaben

• Elevate operational consistency, compliance, and financial controls across assigned locations.
• Analyze performance data to identify risks, trends, and opportunities for improvement.
• Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution.
• Conduct regular field visits to coach store teams and reinforce standard operating procedures.
• Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance.
• Partner cross-functionally to improve processes, merchandising execution, and inventory flow.
• Ensure adherence to company policies and airport/resort regulatory requirements.
• Provide clear reporting and actionable insights into senior leadership.

Kenntnisse

Leadership

Analytics

Excel

Retail operations

Multi-unit leadership

Tools

Microsoft Office

Jobbeschreibung

WHSmith North America is seeking an Operations Delivery Manager to oversee performance across airport and resort retail locations, driving excellence in execution, loss prevention, and financial discipline. The candidate will support Multi-Unit Managers with hands-on leadership, using data-driven insights to strengthen brand standards and commercial performance.

With 5+ years in multi-unit or operational leadership within retail or airport environments, you will translate data into actionable