Property Operations Leader: Delivery & Excellence

Whsmith; Panama City (FL); Vor Ort; USD 50.000 - 56.000; Vollzeit

Zusammenfassung

WHSmith is seeking an Operations Delivery Manager to lead field operations at a designated airport or resort property in the United States. You will partner with the Multi-Unit Manager and store leaders to elevate performance, coaching, and compliant execution across the property.

You will analyze sales, labor, inventory, and compliance data to drive targeted action plans, strengthen SOPs, and enable profitable store operations while developing leadership capability within the team.

Qualifikationen

• 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments.
• Strong understanding of retail KPIs, loss prevention, inventory management, and expense control.
• Analytical and financially savvy, with the ability to translate data into action.
• Proven ability to influence, coach, and drive accountability in the field.
• Highly organized, adaptable, and comfortable in fast-paced, regulated environments.
• Proficient in Microsoft Office, particularly Excel.

Aufgaben

• Coach store leaders and frontline teams on day-to-day operational routines, customer engagement, selling behaviors, inventory execution, compliance expectations, and consistent execution of company standards.
• Analyze operational data, including sales, labor, shrink, known loss, inventory accuracy, audit results, and compliance reporting to identify trends and priorities.
• Lead focused action plans to improve operational performance, stabilize high-risk areas, and reduce repeat execution issues.
• Strengthen standard operating procedures, inventory controls, merchandising execution, cash handling, compliance routines, opening and closing disciplines, and regular store-walk follow-up.
• Monitor store execution and provide clear recommendations to improve sales, profitability, customer experience, and operating efficiency.
• Provide actionable reporting and insights to property and field leadership on performance trends, risks, progress, and support needs.

Kenntnisse

Multi-unit leadership

Retail operations

KPIs & analytics

Data-driven decision making

Coaching & development

Excel

Tools

Microsoft Office

Jobbeschreibung

WHSmith is seeking an Operations Delivery Manager to lead field operations at a designated airport or resort property in the United States. You will partner with the Multi-Unit Manager and store leaders to elevate performance, coaching, and compliant execution across the property.

You will analyze sales, labor, inventory, and compliance data to drive targeted action plans, strengthen SOPs, and enable profitable store operations while developing leadership capability within the team.