Airport Operations Delivery Lead

WHSmith; Virginia (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager at Dulles area to lead field operations, drive performance, and develop store leadership. This role partners with the Multi-Unit Manager and frontline teams to ensure consistent execution and excellent customer service.

The position emphasizes data-driven decision making, process discipline, and effective coaching across a single property. A background in fast-paced retail or airport environments is preferred.

Qualifications

• Progressive leadership experience in retail, hospitality, airport, or high-volume settings.
• Proven ability to coach teams and drive accountability in a fast-paced property.
• Strong understanding of retail KPIs, labor productivity, and inventory controls.
• Able to analyze performance data and translate insights into action plans.
• Proficiency with Microsoft Office and analytics platforms.

Responsibilities

• Lead operational performance improvements at an assigned airport or resort property.
• Drive people capability, coaching, and development of store leadership and frontline teams.
• Ensure compliance, workflow discipline, and execution of company standards across the property.
• Provide actionable reporting and insights to property and field leadership.
• Partner with cross-functional teams to support initiatives, promotions, and store readiness.

Skills

Leadership

Retail operations

Data analysis

Communication

Cross-functional collaboration

Microsoft Office

Analytics tools

Tools

Microsoft Office

Operational reporting tools

Business analytics platforms

Job description

WHSmith is seeking an Operations Delivery Manager at Dulles area to lead field operations, drive performance, and develop store leadership. This role partners with the Multi-Unit Manager and frontline teams to ensure consistent execution and excellent customer service.

The position emphasizes data-driven decision making, process discipline, and effective coaching across a single property. A background in fast-paced retail or airport environments is preferred.