Airport Operations Delivery Lead

WHSmith; Portland (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Manager at Portland International Airport (PDX). This role leads property-level field operations, partnering with store leaders and the Multi-Unit Manager to drive performance, people capability, and execution excellence.

You will develop leadership capability, ensure consistent standards, and deliver actionable insights to improve sales, customer experience, and operational efficiency across the assigned property.

Qualifications

• 3+ years of progressive retail, hospitality, airport, resort, or high-volume operations leadership.
• Proven ability to lead through influence, coach store teams, and drive accountability.
• Strong understanding of retail KPIs, sales drivers, labor productivity, inventory control, and compliance.
• Experience supporting onboarding, leadership development, and succession planning.

Responsibilities

• Coach store leaders and frontline teams on daily operational routines, customer engagement, selling behaviors, and inventory execution.
• Analyze operational data (sales, labor, shrink, inventory accuracy, audits) to identify trends and priorities.
• Lead action plans to improve performance and ensure adherence to company standards.
• Provide reporting and insights to property and field leadership on performance trends and risks.
• Support readiness for promotions, remodels, openings, technology rollouts, and new initiatives.
• Collaborate with the Multi-Unit Manager to reinforce expectations and workforce readiness.

Skills

Leadership

Retail operations

Data analysis

Customer engagement

Job description

WHSmith is seeking an Operations Delivery Manager at Portland International Airport (PDX). This role leads property-level field operations, partnering with store leaders and the Multi-Unit Manager to drive performance, people capability, and execution excellence.

You will develop leadership capability, ensure consistent standards, and deliver actionable insights to improve sales, customer experience, and operational efficiency across the assigned property.