Airport Operations Concierge - Ramp & Guest Experience

Delux Public Charter, LLC; Oakland (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

JSX is seeking a Ground Operations Concierge in Oakland. You will marshal aircraft, load luggage, service customer lounges, and help guests from arrival to departure, always aiming for a safe, on-time travel experience.

The role requires strong customer service, reliable attendance, and the ability to work flexible schedules at the airport. You must have a High School Diploma, a valid US driver's license for ground support equipment, and be prepared to meet DOT and FAA safety guidelines.

Qualifications

• High School Diploma and 2 years of customer service experience.
• Valid driver's license for ground support equipment.
• DOT/FAA compliance training or willingness to participate.

Responsibilities

• Develop relationships with customers to deliver a personalized experience.
• Communicate clearly with flight crews and stations to ensure on-time service.
• Marshal aircraft to/from gates and load/unload baggage.
• Maintain ramp safety and security at all times.

Skills

Professionalism

Situational awareness

Timeliness

Verbal communication

Computer skills

Education

High School Diploma

Bachelor's degree

Tools

Google Business

Microsoft Office

Job description

JSX is seeking a Ground Operations Concierge in Oakland. You will marshal aircraft, load luggage, service customer lounges, and help guests from arrival to departure, always aiming for a safe, on-time travel experience.

The role requires strong customer service, reliable attendance, and the ability to work flexible schedules at the airport. You must have a High School Diploma, a valid US driver's license for ground support equipment, and be prepared to meet DOT and FAA safety guidelines.