Airport Ramp Concierge: Guest Experience

JSX; Dallas (TX); Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

JSX is seeking an Operations Services Concierge to marshal aircraft, load and unload baggage, stock supplies, and ensure safe, on-time departures. You will serve as a brand ambassador, assist guests, and maintain clean lounges and aircraft between flights. Flexibility with early mornings, nights, weekends, and holidays is required.

Must have a valid US driver’s license and high school diploma. Experience in aviation or airport operations, and a customer-service background, are highly valued.

Qualifications

• 2 years Customer Service
• Remain professional and calm under pressure
• Ability to lift and move items safely
• Willingness to work flexible hours including early mornings, nights, weekends and holidays

Responsabilités

• Develop relationships with customers to provide a personalized experience
• Communicate clearly with downline stations and flight crews
• Serve as JSX brand ambassador to customers by phone or email
• Ensure amenities and spaces are maintained in tip-top shape
• Marshal and direct aircraft to/from gates
• Load/unload and transport baggage and cargo
• Assist in cleaning lounges and aircraft cabins between flights
• Stock aircraft with needed supplies
• Operate ground support equipment safely
• Act as Ground Security Coordinator
• Drive, park and assist guests in vehicles as assigned

Connaissances

Customer service

Safety awareness

Team coordination

Communication

DOT/FAA compliance

Formation

High School Diploma

4 year college degree (preferred)

Outils

Google Business

Microsoft Office

Description du poste

JSX is seeking an Operations Services Concierge to marshal aircraft, load and unload baggage, stock supplies, and ensure safe, on-time departures. You will serve as a brand ambassador, assist guests, and maintain clean lounges and aircraft between flights. Flexibility with early mornings, nights, weekends, and holidays is required.

Must have a valid US driver’s license and high school diploma. Experience in aviation or airport operations, and a customer-service background, are highly valued.