Airport Operations Concierge — Ground & Passenger Experience

Jsx-2; Las Vegas (NV); On-site; USD 22,000 - 31,000; Full time

Job summary

JSX is seeking an Operations Services Concierge to marshal aircraft, load and unload baggage, and maintain aircraft cabins between flights. The role emphasizes safety, efficiency, and a high level of customer service as part of JSX’s ground experience at the airport.

You will work with flight crews and downline stations to ensure on-time departures and arrivals, while also assisting guests and guiding vehicles to and from the aircraft in a secure, courteous manner.

Qualifications

• Experience with customer service in fast-paced environments.
• Must possess a valid US driver’s license and clean driving record.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Load/unload baggage, mail and cargo and marshal aircraft to/from gates.
• Assist in cleaning lounges and cabins and stock supplies for inbound/outbound flights.
• Safely operate ramp equipment and tow planes as directed.
• Direct aircraft and maintain safety at all times on the ramp.
• Provide courteous customer service and respond to guest needs promptly.

Skills

Customer Service

Communication

Safety awareness

Education

High School Diploma

College degree preferred

Tools

Google Business

Microsoft Office

Job description

JSX is seeking an Operations Services Concierge to marshal aircraft, load and unload baggage, and maintain aircraft cabins between flights. The role emphasizes safety, efficiency, and a high level of customer service as part of JSX’s ground experience at the airport.

You will work with flight crews and downline stations to ensure on-time departures and arrivals, while also assisting guests and guiding vehicles to and from the aircraft in a secure, courteous manner.