Airport Ground Services Concierge

JSX; Oakland (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

JSX is seeking an Operations Services Concierge who will marshal aircraft in and out of gates, load and unload freight, mail and baggage, and perform cabin and lavatory service while upholding safety and on-time performance.

You will wear JSX brand ambassador behavior, coordinate with downline stations and flight crews, assist passengers and crews, and help maintain clean lounges and ramps, delivering a consistent, joyful experience for every traveler.

Qualifications

• Remain professional, logical and level headed in all situations.
• Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe.
• Timeline focused with a high degree of calm urgency.
• Arrives to work on time and at assigned post to ensure prompt servicing of the aircraft and on time departures
• Articulate and polished both verbally and visually.
• Knowledge of computer systems such as google business, Microsoft Office
• Computer Savvy

Responsibilities

• Develop relationships with our customers to serve from the heart, anticipate their needs to provide a personalized experience unlike any other travel explugerience.
• Ensure each customer is able to experience a flawless trip the concierge team must execute clear communication with the downline stations and flight crews in a timely manner.
• The ideal candidate will be able to play well with others and must be willing to receive and offer directions to team members with grace.
• The concierge team must be JSX brand ambassadors at all times when working, be it face to face with customers or when call taking by efficiently and professionally assisting our customers via phone calls or emails.
• To ensure our customers have an effortless and seamless experience we must ensure the amenities and space for our customers is in tip top shape
• Marshall/direct aircraft to/from gate(s) or other designated areas
• Load/unload and transport baggage, mail, and other designated cargo
• Assist in cleaning customer lounges and aircraft cabin between flights

Skills

Customer Service

Professionalism

Punctuality

Communication

Computer literacy

Computer Savvy

Remain professional under pressure

Team collaboration

Education

High School Diploma

4 year college degree

Tools

Google Business

Microsoft Office

Job description

JSX is seeking an Operations Services Concierge who will marshal aircraft in and out of gates, load and unload freight, mail and baggage, and perform cabin and lavatory service while upholding safety and on-time performance.

You will wear JSX brand ambassador behavior, coordinate with downline stations and flight crews, assist passengers and crews, and help maintain clean lounges and ramps, delivering a consistent, joyful experience for every traveler.