Airport Member Experience Concierge

Secure Identity, LLC.; Hebron Estates (KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

CLEAR is seeking a Member Experience/Service Ambassador at our airport location. You will greet travelers, verify membership, guide them through the CLEAR process, and resolve issues with empathy and urgency.

You’ll work with a collaborative team, earning location-based bonuses when goals are met, and help keep lanes ready, communicate clearly, and educate travelers about CLEAR benefits.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc).
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.

Responsibilities

• Greet members and travelers in CLEAR lanes, delivering warm, proactive assistance.
• Verify CLEAR Members and escort them smoothly through their journey.
• Triage and resolve member concerns, looping in support teams when needed.
• Maintain lane readiness, signage, equipment cleanliness, and clear communication.
• Educate travelers about CLEAR benefits and services.
• Follow security protocols and accurately verify documents.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

HS diploma or GED

Tools

Mobile devices

Company systems

Job description

CLEAR is seeking a Member Experience/Service Ambassador at our airport location. You will greet travelers, verify membership, guide them through the CLEAR process, and resolve issues with empathy and urgency.

You’ll work with a collaborative team, earning location-based bonuses when goals are met, and help keep lanes ready, communicate clearly, and educate travelers about CLEAR benefits.