Airport Member Experience Ambassador

Secure Identity, LLC.; Dallas (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

CLEAR is hiring a Member Experience/Service Ambassador in Dallas, TX. You will greet travelers, verify CLEAR membership, guide them through the CLEAR process, and resolve issues with empathy and urgency.

This role emphasizes service excellence, clear communication, and teamwork in a fast-paced airport setting. The position offers a base hourly wage with location-based bonuses based on performance.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks.

Responsibilities

• Greet and assist CLEAR Members and travelers with warmth in CLEAR lanes.
• Verify CLEAR membership and escort members smoothly through processes.
• Triage and resolve member concerns, involving support teams when needed.
• Maintain lane readiness (signage, equipment, cleanliness) and clear communication.
• Share information about CLEAR benefits and services with travelers.
• Follow security protocols and uphold safety procedures.

Skills

Service mindset

Clear communication

Problem solver

Team player

Tech comfortable

Education

High school diploma or GED

Job description

CLEAR is hiring a Member Experience/Service Ambassador in Dallas, TX. You will greet travelers, verify CLEAR membership, guide them through the CLEAR process, and resolve issues with empathy and urgency.

This role emphasizes service excellence, clear communication, and teamwork in a fast-paced airport setting. The position offers a base hourly wage with location-based bonuses based on performance.