Airport Guest Experience Ambassador

CLEAR; Kenner (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly base wage

Benefits package

Job summary

CLEAR is hiring a Member Experience/Service Ambassador at the airport. You’ll greet travelers, verify membership and IDs, and guide them through the CLEAR process with empathy and urgency. You’ll resolve issues and keep lanes ready while educating travelers about CLEAR benefits.

You’ll work with a collaborative team, receive location-based bonuses when goals are met, and use mobile devices and company systems to ensure smooth travel moments.

Qualifications

• High school diploma or GED required.
• 1+ years of client facing customer service experience.
• Open availability for shifts including weekends and holidays.

Responsibilities

• Delight Members & Travelers: provide warm, proactive assistance in CLEAR lanes, greet travelers, answer questions, and create positive interactions.
• Verify & Escort: warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: triage and resolve member concerns, involve support teams when needed, and follow through to resolution.
• Keep Operations Flowing: ensure lane readiness, signage, equipment cleanliness, and clear member flow.
• Educate & Inform: share information about CLEAR benefits and services.
• Operate Safely & Compliantly: follow security protocols, verify documents accurately, and uphold safety procedures.

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech comfortable

Education

High school diploma or GED

Job description

CLEAR is hiring a Member Experience/Service Ambassador at the airport. You’ll greet travelers, verify membership and IDs, and guide them through the CLEAR process with empathy and urgency. You’ll resolve issues and keep lanes ready while educating travelers about CLEAR benefits.

You’ll work with a collaborative team, receive location-based bonuses when goals are met, and use mobile devices and company systems to ensure smooth travel moments.