Airport Member Experience Ambassador

Secure Identity, LLC.; Arlington (VA); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency.

You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

Qualifications

• 18 years of age or older; high school diploma or GED.
• 1+ years of client-facing customer service experience (retail, hospitality, travel, etc).
• Open availability for shifts, including weekends/holidays.

Responsibilities

• Delight Members & Travelers: provide warm, proactive assistance in the CLEAR lanes.
• Verify & Escort: warmly welcome and verify CLEAR Members, guiding them through their journey.
• Resolve Issues: triage and resolve member concerns, loop in support teams as needed.
• Keep Operations Flowing: ensure lane readiness and clear communication throughout the experience.
• Educate & Inform: share information about CLEAR benefits and services.

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech comfortable

Education

High school diploma or GED

Job description

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency.

You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.