Airport Member Experience Ambassador

Fountain; Cleveland (OH); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Benefits package available foreligible

Résumé du poste

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency.

You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

Qualifications

• High school diploma or GED required.
• 1+ years of client-facing customer service experience.
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR screening and background checks.

Responsabilités

• Delight Members & Travelers with warm, proactive assistance.
• Verify & Escort CLEAR Members through the process.
• Resolve Member concerns and follow through to resolution.
• Maintain lane readiness and clear communication with travelers.
• Educate travelers about CLEAR benefits and services.
• OperateSafely & Compliantly following security procedures.

Connaissances

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Formation

High school diploma or GED

Description du poste

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency.

You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.