Airport Member Experience Ambassador

Fountain; Cleveland (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package available foreligible

Job summary

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency.

You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

Qualifications

• High school diploma or GED required.
• 1+ years of client-facing customer service experience.
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR screening and background checks.

Responsibilities

• Delight Members & Travelers with warm, proactive assistance.
• Verify & Escort CLEAR Members through the process.
• Resolve Member concerns and follow through to resolution.
• Maintain lane readiness and clear communication with travelers.
• Educate travelers about CLEAR benefits and services.
• OperateSafely & Compliantly following security procedures.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Job description

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador, you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency.

You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.