Airport Member Experience Specialist

Fountain; Kenner (LA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

CLEAR in Kenner, LA is seeking a Member Experience/Service Ambassador to deliver top-notch service to CLEAR members and travelers. You will greet passengers, verify membership, and guide them through the CLEAR process with empathy and urgency.

You’ll join a collaborative team with location-based bonuses when service and operational goals are met, contributing to a smooth, safe travel experience for all.

Qualifications

• 18 years of age or older with a high school diploma or GED.
• 1+ years of client-facing customer service experience.
• Open availability for shifts, including weekends and holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of required screenings and background checks.

Responsibilities

• Delight Members & Travelers: provide warm, proactive assistance in CLEAR lanes.
• Verify & Escort: welcome and verify members, guiding them safely through their journey.
• Resolve Issues: triage member concerns and coordinate with support teams to resolve.
• Keep Operations Flowing: ensure lane readiness, signage, and smooth member flow.
• Educate & Inform: share information about CLEAR benefits and services.
• Operate Safely & Compliantly: follow security protocols and verify documents accurately.

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech comfort

Education

High school diploma or GED

Job description

CLEAR in Kenner, LA is seeking a Member Experience/Service Ambassador to deliver top-notch service to CLEAR members and travelers. You will greet passengers, verify membership, and guide them through the CLEAR process with empathy and urgency.

You’ll join a collaborative team with location-based bonuses when service and operational goals are met, contributing to a smooth, safe travel experience for all.