Airport Member Experience Champion

Fountain; Dallas (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Fountain is seeking a Member Experience/Service Ambassador to enhance the travel experience at the Dallas airport. You will greet passengers, verify CLEAR membership, and guide travelers through the CLEAR process with empathy and urgency. Expect team-based incentives tied to location performance.

You will resolve issues, maintain smooth operation of lanes, communicate proactively, and share information about CLEAR benefits while upholding safety and security protocols.

Qualifications

• 18 years of age or older with a high school diploma or GED.
• 1+ years of client-facing customer service experience.
• Open availability for shifts, including weekends and holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of screening including drug test and background checks.

Responsibilities

• Greet and assist members and travelers in CLEAR lanes.
• Verify membership and guide travelers through the process.
• Triage and resolve member issues with empathy and urgency.
• Maintain lane readiness and clear communication with guests.
• Educate customers about CLEAR benefits and services.
• Follow security protocols and company safety procedures.

Skills

Service mindset

Clear communication

Problem solving

Team player

Tech comfortable

Education

High school diploma or GED

Job description

Fountain is seeking a Member Experience/Service Ambassador to enhance the travel experience at the Dallas airport. You will greet passengers, verify CLEAR membership, and guide travelers through the CLEAR process with empathy and urgency. Expect team-based incentives tied to location performance.

You will resolve issues, maintain smooth operation of lanes, communicate proactively, and share information about CLEAR benefits while upholding safety and security protocols.