Airport Hospitality Operations Leader

Flik Hospitality Group; Sterling (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Free meals

Uniforms and laundering service

Job summary

Flik Hospitality Group is hiring for a leadership role with extensive travel to airport lounges and premium venues. The position requires managing multiple locations, driving training, and upholding guest service and operational excellence.

The role involves overseeing openings, transitions, and ongoing operational priorities while partnering with leaders across sites. We seek candidates with strong financial acumen, excellent communication, and a talent for influencing stakeholders.

Qualifications

• Hospitality leadership experience in airport lounges, hotels, restaurants, or similar environments.
• Experience supporting multiple locations or operational teams.
• Proven success in training, coaching, operational improvement, or quality assurance.
• Strong knowledge of guest service and operational excellence.
• Financial and business acumen including labor and cost management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to influence stakeholders and adapt to changing priorities.

Responsibilities

• Provide interim leadership during transitions, staffing gaps, leaves, and peaks.
• Support new lounge openings, transitions, and strategic initiatives.
• Collaborate with lounge, district, and corporate leaders to execute priorities.
• Share best practices and help teams resolve operational challenges.
• Lead training focused on hospitality standards, service, and safety.
• Coach managers and frontline teams to strengthen performance and retention.
• Support onboarding and development of new leaders.
• Promote a culture of continuous improvement.
• Conduct operational assessments and audits to ensure standards.
• Identify improvement opportunities and implement sustainable solutions.
• Champion personalized guest experiences.
• Collaborate across airport locations to promote consistency and effectiveness.

Skills

Hospitality leadership

Multi-location support

Training & coaching

Guest service excellence

Financial acumen

Communication skills

Stakeholder influence

Education

Bachelor's degree in Hospitality Management or related field

Job description

Flik Hospitality Group is hiring for a leadership role with extensive travel to airport lounges and premium venues. The position requires managing multiple locations, driving training, and upholding guest service and operational excellence.

The role involves overseeing openings, transitions, and ongoing operational priorities while partnering with leaders across sites. We seek candidates with strong financial acumen, excellent communication, and a talent for influencing stakeholders.