Assistant General Manager — Premium Airport Lounge Lead

Flik Hospitality Group; Hempfield Township (Westmoreland County); On-site; USD 80,000 - 82,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

FSAs

Employee Assistance Program

Job summary

Flik Hospitality Group is recruiting an Assistant General Manager for the Capital One Lounge at JFK Airport. Lead daily lounge operations, coach a high-performing team, and uphold brand and client standards in a premium airport setting.

You will oversee food and beverage experiences, staffing, inventory, and compliance while driving guest satisfaction and service excellence. A strong hospitality background and leadership track record are required.

Qualifications

• Flexible schedule and open availability including early mornings, evenings, weekends, holidays, and closing shifts.
• 2–4 years of food service, hospitality, restaurant, or related management experience.
• 2–4 years of experience leading, coaching, and developing teams.
• Experience in upscale hospitality environments such as airport lounges, restaurants, hotels, private clubs, bars, corporate dining, or other premium guest-service operations.
• Strong knowledge of food and beverage operations, food safety, quality standards, presentation, and guest experience.
• Demonstrated financial acumen with experience managing labor, expenses, budgets, inventory, and operational performance.
• ServSafe Food Manager Certification preferred or ability to obtain certification upon hire.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent education and experience will be considered.
• Excellent communication, organizational, leadership, and problem-solving skills.
• A genuine passion for hospitality and creating exceptional experiences for Capital One Lounge guests.

Responsibilities

• Assist in leading daily Capital One Lounge operations, ensuring exceptional service, operational excellence, and adherence to approved budgets.
• Support premium food, beverage, and hospitality experiences while maintaining high standards for quality, presentation, cleanliness, and guest satisfaction.
• Recruit, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, teamwork, and service excellence.
• Provide hands-on leadership across food and beverage, guest services, staffing, inventory management, and operational compliance.
• Collaborate with leadership, cross-functional teams, and airport stakeholders to support seamless lounge operations.
• Monitor labor productivity, operational performance, and service standards while identifying opportunities for continuous improvement.
• Build strong relationships with guests, team members, clients, and business partners while serving as a role model for premium hospitality.
• Ensure compliance with company, airport, food safety, sanitation, health, safety, and regulatory requirements.
• Support special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.

Education

Associate degree in Hospitality

Tools

Microsoft Office

Job description

Flik Hospitality Group is recruiting an Assistant General Manager for the Capital One Lounge at JFK Airport. Lead daily lounge operations, coach a high-performing team, and uphold brand and client standards in a premium airport setting.

You will oversee food and beverage experiences, staffing, inventory, and compliance while driving guest satisfaction and service excellence. A strong hospitality background and leadership track record are required.