Operational Excellence Manager- Capital One Lounges - USA

Flik Hospitality Group; Sterling (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Free meals

Uniforms and laundering service

Job summary

Flik Hospitality Group is hiring for a leadership role with extensive travel to airport lounges and premium venues. The position requires managing multiple locations, driving training, and upholding guest service and operational excellence.

The role involves overseeing openings, transitions, and ongoing operational priorities while partnering with leaders across sites. We seek candidates with strong financial acumen, excellent communication, and a talent for influencing stakeholders.

Qualifications

• Hospitality leadership experience in airport lounges, hotels, restaurants, or similar environments.
• Experience supporting multiple locations or operational teams.
• Proven success in training, coaching, operational improvement, or quality assurance.
• Strong knowledge of guest service and operational excellence.
• Financial and business acumen including labor and cost management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to influence stakeholders and adapt to changing priorities.

Responsibilities

• Provide interim leadership during transitions, staffing gaps, leaves, and peaks.
• Support new lounge openings, transitions, and strategic initiatives.
• Collaborate with lounge, district, and corporate leaders to execute priorities.
• Share best practices and help teams resolve operational challenges.
• Lead training focused on hospitality standards, service, and safety.
• Coach managers and frontline teams to strengthen performance and retention.
• Support onboarding and development of new leaders.
• Promote a culture of continuous improvement.
• Conduct operational assessments and audits to ensure standards.
• Identify improvement opportunities and implement sustainable solutions.
• Champion personalized guest experiences.
• Collaborate across airport locations to promote consistency and effectiveness.

Skills

Hospitality leadership

Multi-location support

Training & coaching

Guest service excellence

Financial acumen

Communication skills

Stakeholder influence

Education

Bachelor's degree in Hospitality Management or related field

Job description

Job Summary

• We are hiring immediately for a XXX position.
• Location: Note: online applications accepted only.
• Schedule: Open Availabity is Required &70% Travel
• Requirement: Must reside near Major Airport in NY (JFK or LGA) OR Vir-IAD
• Pay Range: [[cust_StartingPayRate]] to [[cust_MaxPayRate]]

Flik Hospitality Group

Free meals, uniforms and laundering service available at select locations.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click?

Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

What You’ll Do

Operational Leadership & Support

• Provide interim leadership during transitions, staffing gaps, leaves, and periods of increased business demand.
• Support new lounge openings, operational transitions, and strategic initiatives.
• Partner with lounge, district, and corporate leaders to execute operational priorities.
• Share best practices and help teams resolve operational challenges.

Training & Development

• Lead training focused on hospitality, culinary standards, service, safety, and operational procedures.
• Coach managers and frontline teams to strengthen performance, engagement, development, and retention.
• Support onboarding and development of new leaders.
• Promote a culture of learning and continuous improvement.

Quality, Compliance & Guest Experience

• Conduct operational assessments and audits to ensure standards are consistently achieved.
• Identify improvement opportunities and help teams implement sustainable solutions.
• Support food safety, sanitation, security, labor, and company compliance requirements.
• Champion personalized service and memorable guest experiences.

Multi-Unit Collaboration

• Collaborate with leaders across airport locations to promote consistency and operational effectiveness.
• Support company initiatives, reporting requirements, and key business metrics.
• Serve as a trusted resource for problem-solving and business continuity.
• Build strong relationships that encourage communication and alignment.

What We're Looking For

Required Qualifications

• Hospitality leadership experience in airport lounges, hotels, restaurants, private clubs, premium foodservice, or similar environments.
• Experience supporting multiple locations, business units, or operational teams.
• Proven success in training, coaching, operational improvement, or quality assurance.
• Strong knowledge of guest service and operational excellence.
• Financial and business acumen, including labor, food, and operational cost management.
• Excellent communication, presentation, organization, and relationship‑building skills.
• Ability to influence stakeholders and adapt to changing priorities in fast‑paced environments.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business, related field, or equivalent professional experience.
• Luxury hospitality, premium guest service, or airport lounge experience.
• Experience with new openings, transition management, task force assignments, or business turnarounds.
• Background in executive dining, private clubs, luxury hotels, or upscale restaurants.

Travel Requirements

• Ability to travel extensively, approximately 70% of the time.
• Support locations including LAS, DFW, DCA, IAD, LGA, and JFK.
• Ability to obtain and maintain required airport security credentials.

Associates At FLIK Are Offered Many Fantastic Benefits.

Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.