Lounge Operations Supervisor – Guest Experience

Flik Hospitality Group; Houston (TX); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Flik Hospitality Group is offering a Lounge Supervisor role to manage the operations of a premium hospitality lounge, ensuring guests have exceptional experiences and that service meets high standards. It involves partnering with unit leadership to oversee daily activities and maintain a welcoming environment that surpasses client expectations.

The position emphasizes hands-on training for staff, maintaining safety and quality standards, and fostering strong client relationships within a

Qualifications

• Associate degree or equivalent experience preferred.
• 3-5 years of experience in hospitality, food service, restaurant, hotel, lounge, catering, or related environments.
• Previous supervisory or leadership experience preferred.
• Strong customer service and hospitality mindset.
• Knowledge of food safety, sanitation, and health department regulations.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to multitask, prioritize, and thrive in a fast‑paced environment.
• Demonstrated leadership, accountability, flexibility, and sense of urgency.
• ServSafe certification or ability to obtain certification is a plus.

Responsibilities

• Support daily lounge operations to ensure exceptional hospitality, service quality, and guest satisfaction.
• Partner with management to maintain compliance with company policies, food safety, sanitation, and workplace safety standards.
• Supervise and support associates, providing training, coaching, and guidance to promote team success.
• Monitor food and beverage presentation, product quality, cleanliness, and overall lounge appearance.
• Assist with inventory control, product replenishment, and waste reduction initiatives.
• Address guest concerns promptly and professionally to ensure a positive experience.
• Support staffing, scheduling, and operational needs as required.
• Foster positive relationships with clients, guests, and team members.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Leadership

Problem-solving

Interpersonal skills

Education

Associate degree or equivalent experience

ServSafe certification

Job description

Flik Hospitality Group is offering a Lounge Supervisor role to manage the operations of a premium hospitality lounge, ensuring guests have exceptional experiences and that service meets high standards. It involves partnering with unit leadership to oversee daily activities and maintain a welcoming environment that surpasses client expectations.

The position emphasizes hands-on training for staff, maintaining safety and quality standards, and fostering strong client relationships within a