Airport Guest Services Specialist

United Airlines; Hawaii; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Job summary

United Airlines is seeking a customer service agent to greet travelers, assist with ticketing and baggage, and resolve issues in a fast-paced airport environment. You will interact with domestic and international customers in lobbies and at gates, providing confident and welcoming service.

The role requires standing and lifting up to 70 lbs, working flexible shifts including nights, weekends, and holidays, and passing a background check plus pre-placement drug screen.

Qualifications

• Minimum age 18 with high school diploma or equivalent.
• Fluent English reading, writing, and speaking.
• Able to stand, walk, and lift up to 70 lbs.
• Able to work day and night shifts, weekends, holidays; overtime as needed.
• Legally authorized to work in the United States without sponsorship.
• Pass background check and pre-placement drug screen.
• Willing to work 100% on-site at airport facilities.
• Must obtain required training certifications and FAA/TSA clearances.

Responsibilities

• Assist customers at ticket counters, gates, and baggage areas.
• Provide friendly, professional service to resolve travel issues.
• Greet customers and help them start and end their journey.
• Coordinate with flight crews and other departments as needed.

Skills

Customer service

Communication

Teamwork

Physical stamina

Problem solving

Education

High school diploma or equivalent

Job description

United Airlines is seeking a customer service agent to greet travelers, assist with ticketing and baggage, and resolve issues in a fast-paced airport environment. You will interact with domestic and international customers in lobbies and at gates, providing confident and welcoming service.

The role requires standing and lifting up to 70 lbs, working flexible shifts including nights, weekends, and holidays, and passing a background check plus pre-placement drug screen.