Airport Customer Service Agent

GAT Airline Ground Support; Dickinson (ND); On-site; USD 19,000 - 25,000; Full time

Job summary

GAT Airline Ground Support is seeking a Customer Service Agent to be the first impression of a passenger’s airport experience. You will check in passengers, assist with ticketing, guide passengers to aircraft, and help resolve complaints in a fast-paced environment.

Proficiency with a computer is required, and a friendly, professional demeanor is essential. Must be able to work nights, weekends, and holidays, stand for extended periods, and lift up to 70 pounds as needed to support operations

Qualifications

• Must be at least 18 years old.
• High school diploma, GED, or equivalent work experience.
• Ability to read, speak, and understand English.
• Ability to stand for long periods.
• Good communication skills and friendly personality.
• Entry-level computer skills.
• Occasionally lift 50–70 pounds.
• Pass post-offer background and fingerprint checks.
• Must work nights, weekends and holidays.

Responsibilities

• Greet and assist customers promptly over phone and in person.
• Announce incoming and outbound flights.
• Handle transactions with accuracy and close out procedures.
• Process checked baggage up to 100 lbs.
• Operate jetways and secure aircraft doors as needed.
• Use airline systems for flight information and boarding docs.
• Stand in one location for periods up to four hours.
• Escort unaccompanied minors and disabled passengers when required.
• Work independently without direct supervision.

Skills

Customer service

Communication

Computer skills

Physical stamina

Education

High school diploma or GED

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.


• Must be able to announce both incoming and outbound flights.


• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.


• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.


• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.


• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.


• Able to stand and work in one location for up to four hours at a time.


• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.


• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age


• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.


• Ability to read, speak, and understand the English language.


• Ability to stand for long periods of time


• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.


• Possess entry-level computer skills


• Occasionally lift bags or items weighing between 50 and 70 pounds


• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law


• Must be able to work nights, weekends, and holidays