Airport Customer Service Agent

Rock Entertainment Group; Saint Paul (MN); On-site; USD 31,000 - 42,000; Full time

Job summary

GAT in Saint Paul, MN is seeking a friendly Customer Service Agent to greet passengers, assist with check-in and ticketing, escort passengers as needed, and resolve inquiries. You will work in a fast-paced airport environment, operate computer systems, and maintain a professional image at all times.

The position requires standing for long periods, attention to detail, and the ability to work nights, weekends, and holidays.

Qualifications

• Must read, write and understand English.
• High school diploma or equivalent required.
• Ability to stand for long periods and work nights/weekends/holidays.

Responsibilities

• Greet and assist customers promptly and courteously in person and over the phone.
• Announce incoming and outbound flights.
• Process payments, including credit cards and checks, with accuracy.
• Handle baggage and operate jetways as needed.
• Use airline systems to provide flight information, tickets, and boarding docs.
• Stand in place for extended periods and escort passengers as required.
• Work independently with minimal supervision.

Skills

Customer service

Communication

Computer skills

Time management

Education

High school diploma

Tools

Airline computer systems

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.


• Must be able to announce both incoming and outbound flights.


• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.


• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.


• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.


• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.


• Able to stand and work in one location for up to four hours at a time.


• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.


• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age


• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.


• Ability to read, speak, and understand the English language.


• Ability to stand for long periods of time


• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.


• Possess entry-level computer skills


• Occasionally lift bags or items weighing between 50 and 70 pounds


• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law


• Must be able to work nights, weekends, and holidays