Airport Ground Handling Agent - Customer Service

Piedmont Airlines, Inc.; Augusta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental available

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Agent in the Ground Handling Department to support boarding/disembarking, Jetway operations, and baggage handling. The role requires ability to lift up to 70 pounds and work outdoors in all weather conditions.

Training will be provided, with shifts including weekends and nights. Candidates should have strong communication skills, be able to prioritize tasks, and deliver excellent customer service in a fast-paced airport environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Customer-focused approach with a team mindset.

Responsibilities

• Assist passengers with boarding and disembarking flights.
• Monitor computerized passenger boarding systems and Jetway operations.
• Assist customers with wheelchairs and unaccompanied minors; manage seating changes.
• Load/unload baggage and cargo; operate motorized service vehicles.
• Guide and park aircraft and perform cabin maintenance tasks.

Skills

Effective communication

Multitasking

Customer service

Work under pressure

Education

High school diploma or GED

Tools

Basic computer apps

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Agent in the Ground Handling Department to support boarding/disembarking, Jetway operations, and baggage handling. The role requires ability to lift up to 70 pounds and work outdoors in all weather conditions.

Training will be provided, with shifts including weekends and nights. Candidates should have strong communication skills, be able to prioritize tasks, and deliver excellent customer service in a fast-paced airport environment.