Airport Gate Agent: Boarding & Customer Service Pro

Piedmont Airlines; Portland (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines invites applications for a Customer Service Gate Agent in the Ground Handling Department. You will help passengers board, monitor boarding via computer systems, assist customers with disabilities, and adjust itineraries and seating as needed.

You must complete training, be able to lift up to 70 pounds, and work all shifts. The role emphasizes teamwork to deliver top-level service and support the airline network.

Qualifications

• Successful completion of gate agent training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.
• Preferred qualifications include airline experience.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors.
• Change customer flight itinerary and seat assignments as required.
• Operate the Jetway.
• Work as a team to provide excellent customer service and meet corporate objectives.

Skills

Effective communication

Multitasking

Teamwork

Airline experience (preferred)

Job description

Piedmont Airlines invites applications for a Customer Service Gate Agent in the Ground Handling Department. You will help passengers board, monitor boarding via computer systems, assist customers with disabilities, and adjust itineraries and seating as needed.

You must complete training, be able to lift up to 70 pounds, and work all shifts. The role emphasizes teamwork to deliver top-level service and support the airline network.