Airport Gate Agent: Front-Line Customer Service & Boarding

Piedmont Airlines, Inc.; Portland (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. in Portland, ME seeks a Customer Service Gate Agent in our Ground Handling Department. The role focuses on assisting passengers with boarding, monitoring boarding, and helping customers with special needs, including wheelchairs and unaccompanied minors.

The successful candidate must complete required training, lift up to 70 pounds, and be available for all shifts. Starting rate is $18.40/hour with benefits and travel privileges.

Qualifications

• Experience delivering courteous passenger service in a fast-paced environment.
• Ability to communicate clearly with customers and teammates.
• Capability to multitask and stay organized under pressure.

Responsibilities

• Assist passengers with boarding and disembarking flights.
• Monitor computerized boarding and seat assignments.
• Assist passengers with special needs, including wheelchairs and unaccompanied minors.
• Change flight itineraries and seating as required.
• Operate the Jetway and support team to ensure smooth operations.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Job description

Piedmont Airlines, Inc. in Portland, ME seeks a Customer Service Gate Agent in our Ground Handling Department. The role focuses on assisting passengers with boarding, monitoring boarding, and helping customers with special needs, including wheelchairs and unaccompanied minors.

The successful candidate must complete required training, lift up to 70 pounds, and be available for all shifts. Starting rate is $18.40/hour with benefits and travel privileges.