Airport Operations Lead & Customer Service Coach

Fountain; Portland (OR); On-site; USD 30,970 - 44,109; Full time

Job summary

A leading operations management company in Portland seeks an Assistant Operations Manager to lead daily operations in a customer-facing environment at the airport. The role involves monitoring security, service, and sales efforts while managing and mentoring a team. Ideal candidates should have 1-2 years of relevant leadership experience, excellent communication skills, and be flexible with a non-traditional work schedule. This position emphasizes the importance of technology proficiency while adhering to security protocols.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Ability to manage multiple priorities in an ever-changing environment.
• Availability to work a non-traditional schedule (weekends, holidays, etc.).

Responsibilities

• Lead and drive daily floor operations at the airport.
• Monitor and drive security, service, and sales.
• Manage shift briefings, debriefs, and huddles.

Skills

Customer-facing leadership

Interpersonal and communication skills

Organizational skills

Technology proficiency

Job description

A leading operations management company in Portland seeks an Assistant Operations Manager to lead daily operations in a customer-facing environment at the airport. The role involves monitoring security, service, and sales efforts while managing and mentoring a team. Ideal candidates should have 1-2 years of relevant leadership experience, excellent communication skills, and be flexible with a non-traditional work schedule. This position emphasizes the importance of technology proficiency while adhering to security protocols.