Airport Floor Operations Lead: Customer Service & Security

Secure Identity, LLC.; Kenner (LA); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Secure Identity, LLC. is seeking an Assistant Operations Manager to lead daily floor operations at our Kenner airport station.

The role emphasizes coaching security, customer service, and sales in a fast-paced environment, with a focus on policy adherence and stakeholder collaboration. The ideal candidate brings 1–2 years of leadership in a customer-facing operation, strong communication and organizational skills, and the ability to manage multiple priorities while using technology daily.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and task management
• Proficiency using technology daily in work
• Ability to stand/walk for extended periods
• Ability to follow CLEAR, airport, state and federal regulations
• Willingness to work non-traditional hours (weekends/holidays/mornings/evenings)
• Successful completion of CLEAR and government screening including SF-85 where applicable

Responsibilities

• Spend 80% on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policies are followed with high security and integrity
• Monitor and drive security, service and sales on each shift
• Manage shift briefings, debriefs and huddles, and rotations
• Coach, mentor and train the team to meet sales and service goals
• Oversee asset control and devices and troubleshoot when needed
• Represent CLEAR to airport, TSA and airline community with stakeholders
• Manage incident prevention and responses
• Attend station management team meetings

Skills

Leadership

Interpersonal skills

Multitasking

Organizational skills

Tech proficiency

Communication skills

Flexible schedule

Customer-facing experience

Job description

Secure Identity, LLC. is seeking an Assistant Operations Manager to lead daily floor operations at our Kenner airport station.

The role emphasizes coaching security, customer service, and sales in a fast-paced environment, with a focus on policy adherence and stakeholder collaboration. The ideal candidate brings 1–2 years of leadership in a customer-facing operation, strong communication and organizational skills, and the ability to manage multiple priorities while using technology daily.