Airport Floor Leader & Customer Service Coach

CLEAR; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Job summary

CLEAR is hiring an Assistant Operations Manager for our Las Vegas airport station to lead daily floor operations, report to the General Manager, and coach the team in security, customer service and sales. You will be on the floor 80% of the time, ensuring policy compliance and driving service and efficiency in a fast-paced environment.

Ideal candidates have 1–2 years of leadership in customer-facing roles, strong communication, and the ability to manage multiple priorities while upholding safety

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Completion of all required airport and government security screening processes, including SIDA badge eligibility.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership

Customer-facing operations

Interpersonal communication

Multitasking / priorities

Organizational skills

Technology usage

Physical stamina

Policy compliance

Flexible schedule

Job description

CLEAR is hiring an Assistant Operations Manager for our Las Vegas airport station to lead daily floor operations, report to the General Manager, and coach the team in security, customer service and sales. You will be on the floor 80% of the time, ensuring policy compliance and driving service and efficiency in a fast-paced environment.

Ideal candidates have 1–2 years of leadership in customer-facing roles, strong communication, and the ability to manage multiple priorities while upholding safety