Airport Experience & Operations Leader

QS Security Services, LLC; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Employee Assistance Program

Paid Time Off

Job summary

NetJets Aviation, Inc. is seeking a Site Experience & Operations Manager to lead daily on-site service delivery at a high-visibility airport.

You will coordinate with airport authorities, FBO teams, ground handlers, and internal partners to ensure reliable, exceptional service for Owners and prevent disruptions. This role requires strong communication, decisive action, and a commitment to NetJets standards.

Qualifications

• 6-8 years of experience in airport or complex service delivery environments.
• Bachelor's in Hospitality or Business.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee day-to-day service delivery at the assigned airport, ensuring all handoffs and steps meet NetJets standards.
• Coordinate with airport authorities, FBO teams, ground service providers, and on-site partners to ensure clear expectations and schedules.
• Strengthen reliability by following daily processes and elevating issues to internal teams as needed.
• Maintain professional relationships with vendors and internal partners, providing real-time feedback on performance.
• Act as primary operational contact for internal teams during airport adjustments, delivering clear updates and risk assessments.
• Provide concise site performance updates and insights to support broader awareness of conditions and improvement opportunities.

Skills

FBO operations

Airport operations

Stakeholder management

On-site leadership

Operational risk monitoring

Clear communication

Cross-functional collaboration

Vendor coordination

Problem solving

Situational awareness

Education

Bachelor's in Hospitality or Business

Job description

NetJets Aviation, Inc. is seeking a Site Experience & Operations Manager to lead daily on-site service delivery at a high-visibility airport.

You will coordinate with airport authorities, FBO teams, ground handlers, and internal partners to ensure reliable, exceptional service for Owners and prevent disruptions. This role requires strong communication, decisive action, and a commitment to NetJets standards.